Reviews

Reviews

Below are some of the comments recently received from our customers. It is very rewarding to get such positive feedback and we are proud to have so many satisfied customers.

 

The quality of the product met my expectations entirely and I am very happy with the assembled bench.

The purchasing experience was also very satisfactory and the delivery was on schedule.

I do however need to make one critical comment (apologies if you believe it to be rather pedantic). The assembly instructions appear to be a translation from Mandarin (as the bench is manufactured in China) and I thought they could be much clearer. I spoke to a gentlemen at your company who confirmed that an improved page of instructions is available in your office but it was impractical to get the sheet into the box leaving the factory. I have no idea how much business you conduct with the company concerned but I guess that they are keen to maintain the partnership and consequently, would be amenable to including better assembly instructions in the box.

I hope that these comments are helpful.

Yours faithfully,

Roger Green

Mr Green purchased the lattice bench in black - May 2017

Assembly of the benches is very straight forward but we are always on hand to advise and help with assembly if needed.

 

Very happy with our bench and very easy to assemble together. 

Mr Kirk purchased the lattice bench in black - May 2017

I am very pleased with the bistro set you supplied and it looks lovely on our small patio. There was one small area of damage on one of the chair seats ( see photograph ) which must have happened before the item was packed and not in transit.

Regards R Ford

 

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Last modified on Monday, 22 May 2017 07:51

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Last modified on Monday, 22 May 2017 07:55
I received the furniture at lunchtime today it's now been assembled . It's fabulous and I'm now enjoying beer whilst sat in the cloudy afternoon !!! There is an adjustable foot washer missing from one of the chairs so perhaps you could send a replacement. 
   Thank you very much for the prompt and couteous delivery and a really fine product. 
 
Regards
john
 
John purchased the Marlborough round patio swet for 6 people in black - May 2017
We carry plenty of spare feet so sending replacements is never an issue

The replacement back arrived yesterday and I completed assembly this morning.

 
Thank you for getting it to me.
 
The bistro set looking great on our new patio.
 
Regards,
 
John Edwards
 
Mr Edwards ordered the knightsbridge bistro set in black. - May 2017.
There was a problem with one of the chair backs so we sent him a replacement.

Delivery received and assembled! All looking good. Thank you

 
Chris Breckin
 
Mrs Breckin ordered the Chatsworth oval patio set in black with 6 chairs.
 
The new stock was delayed a bit so we upgraded the delivery to a Saturday morning so as not to keep the customer waiting any longer than necessary.
Last modified on Saturday, 06 May 2017 21:19

Just a quick thank you for sending us two replacement leg adjusters.

We only made an enquiry and low and behold two arrived in the post today. We didn't even give you an address. Customer service at its best.

Well done and we are very grateful.

Steve and Glenda Saunders

Mr & Mrs Saunders lost an adjustable foot from one of their chair legs so we sent them two. Now they have a spare

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