Help and Advice

 

  1. Payment. We accept all major credit or debit cards, and Paypal. There is no charge for using credit cards or Paypal. American express cards are accepted if you order online, via Sagepay We can also accept cheques in which case your goods will be dispatched once your cheque has cleared. Cheques should be made payable to Four Seasons Garden Furniture. If you wish to pay by BACS please contact us for our account details. All card payments are handled by Sage Pay; a third party payment gatway. This is an online security measure. We do not have sight, nor do we keep a record of your credit card details.
  2. What if a product is out of stock? At certain times of the year we may not have every item in stock. If your chosen item is out of stock we shall contact you with an estimated delivery date. If this is unacceptable, we shall suggest an alternative product . If you choose not to accept this we will, of course, cancel your order and return all monies paid.
  3. How will I know that my online order has been received? On completion of your order we shall send you a confirmation email. This will be followed by a further email or telephone call to arrange delivery and to discuss any necessary detail regarding your order.
  4. How will my goods be delivered? We have 3 different delivery methods. Small items eg Bistro sets, are send by Parcelforce on a 48hr service, Medium to large items will be sent to you on a pallet, again on a 48hr service. Delivery drivers will offload the pallet and put it at the entrance to your property. It will then be your responsibility to unpack and to place the furniture in its final location. If you have any restrictions in terms of access,please advise us of these at the time of ordering. Dependant upon your location we may use our own driver and vehicle to deliver your order. In cases where we deliver ourselves, 8 and 10 seater sets will be assembled for you. We shall contact you to arrange a mutually convenient delivery time but please be aware that we cannot guarantee delivery times when using third party couriers.. Palletised deliveries can be left without signature provided that there is a safe place to leave the goods and that you authorise for the goods to be delivered unsigned. Next day and Saturday morning deliveries are possible but these will incur extra charges. Please contact us for a quote. We aim to dispatch your order within 2 working days of it being placed, provided that the items ordered are in stock. During busy periods, dispatch times could be considerably longer and it can take up to a week from placing your order for us to process and dispatch. We always use our best endevours to deliver your order to you as quickly as possible.
  5. Contacting Us. We do not operate fixed opening hours. You may call us 7 days a week 24hrs a day. If we are unable to take your call, please leave a message and we shall return your call at the earliest opportunity.
  6. Product Guarantees. We offer a 'no quibble' ten year guarantee on all cast aluminium furniture. Parasols and cushions do not carry a guarantee but you may exercise your right to return faulty goods within 7 days of delivery in the event that they are delivered in a less than perfect condition.
  7. Details of our 10 year guarantee. We guarantee our furniture for 10 years from the date of delivery. The guarantee includes; colour fading, peeling or flaking of the powder coating, rusting and structural changes.
  8. Exclusions to the guarantee Cushions and parasols, Parasol bases, Seizure of the Lazy Susan (if applicable), Deterioration of the powder coating due to the corrosive action of bird droppings or salt air, Permanent locations within 2 kilometres of the coastline of Great Britain, Northern and Southern Ireland and the Islands of the United Kingdom, Damage due to mis-handling or misuse by the customer, Commercial use, Loss of adjustable feet.
  9. Returns policy - Faulty Goods: A seven day money back guarantee exists for faulty products. Evidence of any faults must be supplied by you. We shall supply a replacement product or alternatively offer a full refund equal to the value of the returned product. Faulty products must be returned in the same condition in which they were delivered, along with the original packaging. Once the faulty product has been successfully returned, a replacement product or a full refund will be arranged as quickly as possible.
  10. Do I need to assemble the furniture?  All tables require assembly. The procedure is very straight forward and detailed instructions are provided. Stacking chairs are welded and require no assembly. Bistro chairs, benches and loungers wil all need assemblimg
  11. Returns policy - Non-Faulty Goods: If you are dissatisfied with your purchase and you wish to return some or all of the items from your order, please contact with us within seven days of receiving the goods. We can only refund you for returned goods if they are returned to us in the same condition they were in at the time of delivery and in the original packaging. Refunds will be issued within 7 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.
  12. Prices; Prices may vary from time to time. We reserve the right to offer and to withdraw promotions on any of our range of items without prior notice. If an item purchased by you is later found to be offered at a promotional price, you will not be entitled to any price adjustment once your goods have been delivered.
  13. Free Delivery; Free delivery is based upon an economy service which takes between 2 and 3 days from the date of dispatch. It applies to all English Counties except Devon and Cornwall. The following charges apply to areas not covered by the free delivery; Devon, Cornwall and Wales - £20.  Scotland £35. Highlands and Islands - Please call for a quote.
  14. Disclaimer. While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
  15. Copyright. You may copy, print or download any part of our website for your own personal use. Under no circumstances may any of our website content be reproduced for commercial use or linked to a third party website without our express permission.
  16. Data protection. All of your personal details will be treated as confidential and kept in our office in a secure manner. Under no circumstances will we provide any of your personal information to a third party without your express permission.

 

 

 

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