The quality of the product met my expectations entirely and I am very happy with the assembled bench.

The purchasing experience was also very satisfactory and the delivery was on schedule.

I do however need to make one critical comment (apologies if you believe it to be rather pedantic). The assembly instructions appear to be a translation from Mandarin (as the bench is manufactured in China) and I thought they could be much clearer. I spoke to a gentlemen at your company who confirmed that an improved page of instructions is available in your office but it was impractical to get the sheet into the box leaving the factory. I have no idea how much business you conduct with the company concerned but I guess that they are keen to maintain the partnership and consequently, would be amenable to including better assembly instructions in the box.

I hope that these comments are helpful.

Yours faithfully,

Roger Green

Mr Green purchased the lattice bench in black - May 2017

Assembly of the benches is very straight forward but we are always on hand to advise and help with assembly if needed.