Terms and Conditions

Introduction

www.fourseasonsgardenfurniture.co.uk is the trading name of Terrasa Ltd. By using this website you agree to be bound by the following terms and conditions. We recommend that you read these before making each purchase. Conditions may be modified from time to time.

When you purchase any of our products through the website, by clicking on the "go to checkout" icon, you agree to accept our terms and conditions.

Our address

Terrasa Ltd

Northwich Road

Lower Stretton

Warrington

Cheshire WA4 4PG

United Kingdom

Prices

All prices are listed in GBP and include VAT at the current rate. We reserve the right to increase or reduce the price of any product at anytime. The price you pay for your goods will be the published price at the time of purchase. If your purchased items appear at a lower price after you have made your purchase, you will not be entitled to any refund. If a pricing error occurs, either party has the right to cancel the purchase with a full refund of all sums paid.

Bulk purchase

If you wish to purchase in large quantities, for example a purchase for a school or organisation, please contact us for large quantity discounts.

Payment

We accept all major payment methods. Cheques are welcome but they must be cleared before goods are dispatched. We reserve the right to refuse any order placed by you. If your order is accepted we will confirm this by e.mail. It is your responsibility to ensure that all of your details, including delivery details are correct. You are responsible for ensuring that you have sufficient funds to pay for your goods. We reserve the right to verify your card details for authenticity.

Availability

All products featured on our website are subject to availability. In most cases items will be available from stock. If your chosen item needs to be ordered from our manufacturer, you will be given an estimated delivery time. Items are ordered by container load. We cannot order individual items from our manufacturers. In the event that we are unable to supply an item ordered, we shall offer you an alternative product. If this is not acceptable to you, we shall refund all monies paid to us.

Delivery

We will use our best endeavours to fulfil your order in the time scale advised at the time of booking. If we fail to deliver your goods within 14 working days of the date advised at the time of booking you will be entitled to cancel your order and obtain a full refund. Delivery to Wales, Devon and Cornwall, Scotland, the Republic of Ireland, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles and Scottish Isles will incur extra charges.

We welcome orders from all over the world and we will be pleased to quote delivery charges to your destination. It is your responsibility to ensure that there is someone at the delivery address to accept and sign for your goods. With your permission, we can leave goods at your delivery address unsigned. Products will be deemed your responsibility once they have been delivered to your address. We cannot be held responsible for any loss or damaged that may occur between the time of delivery and the time that you return to the designated delivery address. If delivery is refused or not possible at the given address we shall contact you to arrange an alternative delivery. You will be responsible for any costs incurred as a result of this.

 Free Delivery.

The free delivery service is based upon an economy service which takes between 2 and 3 days. It applies to all English Counties except Devon and Cornwall. The following charges apply to areas not covered by the free delivery;
Devon, Cornwall and Wales - £20
Scotland £35
Highlands and Islands - Please call for a quote.

How will my goods be delivered? We have 3 different delivery methods. Small items eg Bistro sets, are send by a parcel courier on a 48hr service, Medium to large items will be sent to you on a pallet, again on a 48hr service. Delivery drivers will offload the pallet and put it at the entrance to your property. It will then be your responsibility to unpack and to place the furniture in its final location. If you have any restrictions in terms of access, please advise us of these at the time of ordering. Dependent upon your location we may use our own driver and vehicle to deliver your order. In cases where we deliver ourselves, 8 and 10 seater tables will be assembled for you. We shall contact you to arrange a mutually convenient delivery time but please be aware that we cannot guarantee delivery times when using third party couriers. Palletised deliveries can be left without signature provided there is a safe place to leave the goods and that you authorise for the goods to be delivered unsigned. Next day and Saturday morning deliveries are possible but these will incur extra charges. Please contact us for a quote.

 Seven Day Money Back Guarantee.

We fully understand that some people have reservations about purchasing over the internet without first having seen, touched and felt the furniture. We can put your mind at rest by offering a 7 day "no quibble" money back guarantee. In fact, we are so confident about the quality of our furniture that we will even pay for the return carriage. Goods must be returned in their original packaging and in a condition to enable them to be resold. A refundable deposit of £50 will be charged to return the goods which will be returned upon satisfactory inspection of the returned goods. If returned goods are received in an unsatisfactory condition, no refunds will be made and the £50 deposit will be witheld. This guarantee is limited to postal addresses within England and Wales. The goods must be returned by the same delivery method as they were received. Any delivery surcharges applied at the time of ordering are non refundable.  

Cancellations and amendments.

If you wish to cancel your order before it is dispatched you may do so. Cancellations must be informed to us in writing or by e.mail. We will refund your payment less an administration fee of £25. If you wish to cancel your order after the goods have been dispatched you must arrange for the goods to be returned within 7 days of receipt. Amendments to your order may be made prior to dispatch but this may cause a delay in the delivery date.

Refunds

Refunds will be processed within 7 days. Refunds will be made in GBP and if applicable, current exchange rates will apply.

Colours of cushions and parasols

We have made every effort to provide an exact colour match between our cushions and our parasols. However, these items are produced by different manufacturers and it may not always be possible to match the colour exactely. Our cappuccino and dark green parasols do not match exactely with the colours of the cushion advertised as the same but the colour is very similar.

Display Furniture.

Display furniture is furniture that we have used in our own showroom and furniture that has been taken to various shows and exhibitions for marketing purposes. Moving these items around and in and out of vehicles sometimes results in them being marked or scratched. Such marks are minor and can often be touched up and concealed. At the end of each season, we sell our display furniture at reduced prices to take into account any imperfections in the appearance. If you decide to purchase one of our display items, you are the accepting the condition and you understand that the furniture is unlikely to be in an "as new" condition when you receive it. Display furniture is covered by our normal guarantee but it may not be returned nor rejected if you are unhappy with the condition when delivered.  We shall use our best endevours to describe the condition of the furniture accurately before you commit to purchase but we strongly advise you to visit our showroom and view prior to purchase.

There is no packaging for our display furniture. Therefore, it cannot be delivered by third party couriers. We shall deliver ourselves using our own vehicle and driver and the distance to which we will deliver is restricted to 40miles from our location in Warrington, Cheshire. Deliveries further afield may be possible but these will carry additional charges.

Modifications to Website

We reserve the right to modify our website at any time. This includes product details and pricing. We also reserve the right to restrict access to our website. Any additional features to our website or will be subject to these terms and conditions. We use our best endeavours to ensure that the content of our website is correct. However, mistakes can occur and we cannot be held liable for typographical errors.

Our website is available to persons over the age of 18 years who can be legally bound by law to enter into a contract with us for the supply of our products. You must be 18 years of age or more to purchase our products.

From time to time, our website may be unavailable for maintenance reasons or problems with communication links. We will endeavour to maintain continual availability of our website. We cannot be held responsible for any loss or omission resulting from temporary interruption of access to our website

Liability

We confirm that we have the right to sell any product featured on our website and that the product will correspond to its published description. The products that we supply to you will be of acceptable quality. We shall conduct our business with you in a careful and professional manner. We shall not be held responsible for delay or inability to carry out our obligations to you if these result from reasons beyond our reasonable control. We shall not be held responsible for third party actions such as industrial disputes or fuel shortages. If we accept liability this will be limited to the amount paid by you for the products. This excludes liability that we may have for injury or death resulting from our proven negligence.

Information that you provide.

In providing us with your personal information, you authorise us to store such details and to contact you from time to time with details of any new products, special offers or other information relevant to our company. If you do not wish us to contact you for reasons that are not specific to your purchase, please inform us. Please refer to the privacy policy on our website for more information. You must ensure that the personal information that you supply to us is accurate. Furthermore, you must inform us of any change in your personal details that may affect the delivery of goods that you have ordered.

Non UK residents

If you are not a resident of the United Kingdom and you choose to purchase any of our products, you must ensure that you are lawfully allowed to purchase the products that you select. We cannot accept responsibility for goods that are confiscated by customs or other authorities due to non-compliance of the existing laws applicable to the country of destination.

Copyright

The contents of our website are protected by international copyright laws and other intellectual property rights. These rights are the ownership of Four Seasons Garden Furniture, its associates and affiliated partners. All company names; product names or trading marks are the trading names of the respective owners, including us. You may download information from our website for the sole purpose of placing an order with us or for using our published material as a shopping resource.

With the exception of the above, you may not copy, modify, reproduce, re-publish, distribute or transmit content by any means or in any manner without our express permission.

General

We may assign, transfer or subcontract our rights and obligations under these terms and conditions at any time. We may alter these terms and conditions at any time and post them on our website. These terms and conditions together with our privacy policy, order form and payment instructions form the whole agreement between us. You acknowledge that you have not entered into any agreement in reliance on any statement made, either verbally or by e.mail, by one of our employees. You irrevocably and unconditionally waive any rights to claim damages and to rescind these terms and conditions by reason of misrepresentation.

These terms and conditions and the use of our website  are governed by English law and you submit to the non-exclusive jurisdiction of the English court.

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